Refunds and returns policy
Our refund and returns policy lasts 30 days, excluding TENS hire. If you would like a refund, this needs to be arranged within 30 days of receiving your purchase or we can’t offer you a full refund or exchange. TENS hire refunds are only offered prior to the TENS being shipped.
To be eligible for a return, your item must be unused/ unworn, in the same condition that you received it. It must also be in the original packaging with tags attached (if applicable).
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you instructions on where to send your package and your refund will be issued upon return. Items sent back to us without first requesting a return will not be accepted.
Please do not send your purchase back to the manufacturer.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), items for hire, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please remember it can take a few days for the funds to be processed.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com. We can arrange an exchange.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product back to us. A shipping address will be provided by email when you lodge your returns/ exchange request.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us for questions related to refunds and returns.